Terms for using the store and placing grocery orders.
These sample terms outline the basic rules that may apply to accounts, purchases, delivery, returns and website use.
These terms are demonstration content for a frontend theme and are not legal advice. A live store should publish terms tailored to its products, location and operating practices.
Acceptance of these terms
By accessing the FreshCart website, creating an account or placing an order, you agree to these terms and any policies linked from them. If you do not agree, do not use the service.
You must have the legal capacity to enter into a purchase agreement and must meet any minimum age requirements that apply to products offered in your location.
Customer accounts
You are responsible for providing accurate information, maintaining the confidentiality of login details and notifying FreshCart about suspected unauthorised access. Activity completed through your account may be treated as authorised by you unless you promptly report a security issue.
FreshCart may suspend or close accounts where necessary to protect customers, prevent misuse or comply with legal obligations.
Products, availability and pricing
Product images and descriptions are provided to help customers shop, but packaging, colour, size and appearance may vary. Fresh items may naturally differ from photographs.
- Prices can change before an order is submitted.
- Weights and final prices for variable-weight products may be adjusted after picking.
- Products remain subject to availability and quantity limits.
- Obvious pricing or description errors may be corrected before fulfilment.
When an item is unavailable, FreshCart may offer a substitute where the customer has allowed substitutions. The customer can usually accept or decline the replacement according to the checkout settings and local service rules.
Orders and payment
An order request is submitted when checkout is completed. An order is accepted when FreshCart confirms acceptance or begins fulfilment, depending on the applicable process.
You authorise FreshCart and its payment providers to charge the selected payment method for the final order amount, including agreed substitutions, variable-weight adjustments, tax, delivery fees and other disclosed charges.
Delivery and collection
Estimated delivery times are provided in good faith but may be affected by demand, traffic, weather, access restrictions or other circumstances. Customers should provide safe and accurate delivery instructions and ensure an authorised person is available when required.
Risk in products generally passes when the order is delivered or collected. Special rules may apply to unattended delivery, temperature-sensitive products and restricted items.
Returns, quality issues and refunds
If a product is damaged, missing, incorrect or does not meet reasonable quality expectations, contact customer support promptly with the order number and relevant details.
| Issue | Recommended action | Possible resolution |
|---|---|---|
| Missing product | Report through support with the order number | Refund or account credit |
| Damaged or poor-quality item | Provide a description and, where useful, a photograph | Replacement, refund or credit |
| Incorrect substitution | Contact support as soon as possible | Refund or alternative resolution |
| Change of mind | Check whether the product is eligible and unopened | Return subject to policy and law |
Refund timing depends on the payment method and financial institution. Nothing in these terms limits mandatory consumer rights.
Coupons, offers and promotions
Promotions may have eligibility rules, expiry dates, minimum spends, product exclusions and redemption limits. Unless stated otherwise, offers cannot be combined, transferred, exchanged for cash or applied after an order has been submitted.
FreshCart may cancel or correct a promotion affected by error, fraud, misuse or circumstances outside reasonable control, subject to applicable law.
Acceptable website use
You must not interfere with website security, attempt unauthorised access, scrape content at unreasonable scale, introduce harmful code, misuse discounts, impersonate another person or use the service for unlawful activity.
FreshCart branding, content, design and software are protected by intellectual-property rights. Limited personal use of the website does not transfer ownership of those rights.
Disclaimers and limitation of liability
The service is provided with reasonable care, but uninterrupted availability cannot be guaranteed. To the extent permitted by law, liability may be limited for indirect losses, events beyond reasonable control and losses not reasonably foreseeable when the agreement was made.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including rights and remedies that cannot be waived under consumer law.
Questions and contact
For questions about these terms, orders or customer rights, contact:
