Quick answers
Frequently asked questions
Find answers to common questions about delivery, substitutions, returns and account support.
Read full policiesContact our team as early as possible. Delivery changes depend on whether your order has already entered preparation.
When substitutions are allowed, we select a close alternative with equal or better value. You can decline substitutions during checkout.
Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider.
Once an order leaves the store, the tracking page shows its latest status and estimated arrival window.
