Customer care · Kohat
Need help with an order? Start here.
The Hub desk handles late deliveries, missing items, payments and returns. Call if it is urgent. Use the form if you need a written reply.
Write to supportIf this is your situation
Don't send the same request three ways. Use the path that matches the problem.
Message the Hub
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Visit in Kohat
Jani's HUB Central Market
Janis Hub Kohat Pakistan
- Monday–Saturday
- 07:00-23:00
- Sunday
- 08:00-21:00
Quick answers
Frequently asked questions
Find answers to common questions about delivery, substitutions, returns and account support.
Read full policiesCalls are answered during listed support hours. WhatsApp is usually the fastest written channel. Form messages are read in the same hours and we reply to the email you entered.
Use the order number field on the form, or send it on WhatsApp. Numbers from Jani's Hub usually start with JH. Tracking is faster than a support message if you only need the rider status.
Call or WhatsApp as early as you can. Once an order is in preparation, the time may no longer be changeable.
Approved refunds go back to the original payment method. Say so on the form, include the order number, and wait for the team to confirm before you assume the money has moved.
