Call our team
Speak with a Jani's HUB support specialist for urgent order questions.
0 800 300-353Monday-Friday, 08:00-21:00We are here to help
Friendly support for every Jani's HUB order.
Questions about a product, delivery or return? Our customer care team will help you find the right answer quickly.
Support is availableEvery day, 7:00 to 23:00
Email support
Send the details and our team will reply as soon as possible.
hello@janishub.comTypical response within 2 hoursLive assistance
Get quick help with products, coupons and delivery availability.
Available daily, 07:00-23:00
Send us a message
Tell us how we can help
Complete the form and include an order number when your question relates to a purchase.
Your message has been received. Our support team will reply shortly.
Something went wrong. Please try again.
Jani's HUB Market
Visit our flagship storeGet directions
Jani's HUB Central Market
125 Market Street, Downtown
New York, NY 10001
Monday-Saturday07:00-23:00
Sunday08:00-21:00
Quick answers
Frequently asked questions
Find answers to common questions about delivery, substitutions, returns and account support.
Read full policiesContact our team as early as possible. Delivery changes depend on whether your order has already entered preparation.
When substitutions are allowed, we select a close alternative with equal or better value. You can decline substitutions during checkout.
Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider.
Once an order leaves the store, the tracking page shows its latest status and estimated arrival window.
