Order confirmed
Your order is in our system and the team has started fulfilment.
Delivery updates in one place
Track your Jani's HUB order.
Enter the order number from your confirmation to see live delivery progress.
Order numbers usually begin with JH (for example JH260808AB12C).
Find your delivery
Use the order number from your confirmation email or receipt.
Live order status
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Order —
Placed on —
This order was cancelled. Contact support if you need help with a replacement.
Estimated arrival
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Delivery address
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Delivery method
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What each status means
From your basket to your door
Picking
A Jani's HUB team member selects products and checks quality.
Packed
Products are packed and ready for rider dispatch.
On the way
Your rider has the order and is heading to your address.
Delivery questions
Need help with an active order?
Our support team can help with delivery instructions, substitutions and unexpected delays.
Contact customer care
Traffic, weather and store preparation can affect an estimated window. The latest estimate appears in the tracking result.
Orders usually cannot be changed after picking begins. Contact support promptly and we will check the available options.
The rider or support team will contact you when possible. Redelivery options depend on product condition and local service rules.
