Clear information about how customer data is handled.
This sample policy explains the types of information a grocery business may collect and the choices available to customers.
This page contains general demonstration copy for the FreshCart frontend theme. Review and adapt it with qualified legal counsel before using it for a live business.
Overview
FreshCart values transparency. This policy describes how information may be collected when customers browse the website, create an account, place an order, contact support or interact with marketing communications.
“FreshCart,” “we,” “our” and “us” refer to the operator of the FreshCart grocery service. “You” refers to customers, visitors and other people who interact with the service.
Information we collect
Information you provide
- Account and contact details, such as name, email address, telephone number and password.
- Delivery information, including addresses, access instructions and preferred delivery times.
- Order information, such as products purchased, substitutions, coupons and customer notes.
- Payment-related information processed by authorised payment providers.
- Messages, reviews, survey responses and customer support communications.
Information collected automatically
- Device, browser, approximate location, IP address and operating-system information.
- Pages viewed, search activity, referral information and interaction events.
- Cookie identifiers and similar technologies used for core functionality, preferences and analytics.
How we use information
Information may be used to provide, secure and improve the service. Typical purposes include:
Marketing communications should be sent only where permitted. Customers can usually unsubscribe using the link in an email or by changing account preferences.
Retention and security
Information should be retained only for as long as needed for the purposes described, including legal, accounting, fraud-prevention and dispute-resolution requirements. Retention periods vary depending on the type of information and the business context.
Reasonable administrative, technical and physical safeguards should be used to protect information. No method of electronic transmission or storage can be guaranteed to be completely secure, so customers should also protect passwords and account access.
Your privacy choices
Depending on location, customers may have rights to request access, correction, deletion, portability, restriction or objection to certain uses of personal information. Customers may also be able to withdraw consent and lodge a complaint with a privacy regulator.
Requests can be submitted using the contact details below. Identity verification may be required before a request is completed.
Children's privacy
The FreshCart service is designed for adults who can enter into purchase agreements. The service should not knowingly collect personal information from children below the age required by applicable law.
Changes to this policy
This policy may be updated when practices, technology or legal requirements change. The revised date should be displayed at the top of the page, and material changes may be communicated through the website or by email where appropriate.
Contact us
Questions or privacy requests can be sent to:
